Privacy Policy
Introduction
We are the Coach House Nursing Home, a nursing home based in England. Our registered address is:
Coach House Nursing Home, Dishforth Road, Sharow, Ripon, North Yorkshire, HG4 5BQ
(“The Coach House Nursing Home”, “we”, “our”, or “us”).
We are committed to protecting and respecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection legislation.
This Privacy Policy explains how we collect, use, store, and protect personal information obtained through our website at:
www.coachhouse-nh.co.uk
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
Information You Provide to Us
You may provide personal information to us by:
- Completing a contact or enquiry form on our website;
- Contacting us by email or telephone;
- Requesting information about our services.
The information you provide may include:
- First name;
- Last name;
- Email address;
- Telephone number (optional);
- Any information included within your message or enquiry.
We ask that you do not send sensitive medical or confidential information through the website contact form unless specifically requested.
How We Use Your Information
We may use the information you provide to:
- Respond to your enquiries;
- Provide information about our nursing home and services;
- Communicate with you regarding your enquiry;
- Maintain website security and functionality;
- Improve our website and services where appropriate;
- Comply with legal and regulatory obligations.
- We do not sell your personal information to third parties.
- We do not use your personal information for automated decision-making or profiling.
Website and Technical Information
Like most websites, our website provider, Wix, may automatically collect limited technical information when you visit the website. This may include:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Basic website usage information.
This information is used primarily for website security, functionality, and performance purposes.
For more information, please see our Cookies Policy.
Cookies
Our website uses cookies provided through the Wix platform to support website functionality, security, and performance.
Further information about cookies used on this website can be found in our Cookies Policy.
How Long We Keep Information
We only keep personal information for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries and complying with legal or regulatory obligations. Enquiry information submitted through the website will generally be retained only for as long as necessary to deal with the enquiry and maintain appropriate business records.
Sharing Your Information
We may share personal information where necessary with:
- Website hosting and technology providers, including Wix;
- IT or website support providers;
- Regulatory authorities or legal bodies where required by law.
We do not share personal information with third parties for marketing purposes.
Third-Party Websites
Our website may contain links to external websites for information purposes. We are not responsible for the content, security, or privacy practices of external websites and recommend reviewing their own privacy policies before submitting personal information.
Data Storage and Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure. Personal data collected through our website is generally stored within the UK or European Economic Area (EEA). Some website service providers, including Wix, may process limited information internationally while maintaining appropriate safeguards and data protection measures. Please note that transmission of information over the internet is never
completely secure and is done at your own risk.
Your Rights
Under UK data protection law, you may have rights including:
- The right to request access to your personal data;
- The right to request correction of inaccurate information;
- The right to request deletion of your personal data in certain circumstances;
- The right to object to or restrict certain processing;
- The right to lodge a complaint with the Information Commissioner’s Office (ICO).
Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
Coach House Nursing Home, Dishforth Road, Sharow, Ripon, North Yorkshire, HG4 5BQ
Email: admin@coachhouse-nh.co.uk
Telephone: 01765 600541
Information Commissioner’s Office
You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we use your personal information.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: www.ico.org.uk
Telephone: 0303 123 1113
Data Processing Complaints Policy
Purpose
This policy explains how Coach House Nursing Home handles complaints about the way we use your personal data. It applies to anyone whose personal data we process.
When You Can Complain
You can complain to us if you believe we have breached our obligations under the applicable data protection legislation in respect of how we have handled or processed your personal data. This includes, but is not limited to, situations where you think we
have:
- Processed your data without a valid reason
- Shared your data with others without authority
- Kept your data for longer than necessary
- Failed to keep your data accurate
- Not responded properly to a request to exercise your data rights
- Failed to keep your data secure; or
- Used automated decision-making in a way that has significantly affected you without proper safeguards
How to Complain
Please contact our Data Protection Officer (DPO) using any of the methods below:
Via post: Coach House Nursing Home, Dishforth Road, Sharow, Ripon, North Yorkshire, HG4 5BQ
Email: admin@coachhouse-nh.co.uk
Telephone: 01765 600541
When submitting your complaint, please include:
- Your name and contact details
- A description of your complaint and
- Any relevant dates or reference numbers
What Happens Next?
We will keep you informed throughout the process and treat your complaint in strict
confidence.
If You Are Not Satisfied
If you are unhappy with our response, or we have not replied within the applicable timeframe, you can escalate your complaint to the Information Commissioner's Office (ICO):
Website: www.ico.org.uk
Telephone: 0303 123 1113
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
You may also contact the ICO directly at any time without going through our internal process first.
Record Keeping and Review
We will keep a record of all complaints and use them to improve our data protection practices. Complaint records will be retained for six (6) years after resolution. This policy will be reviewed annually and updated whenever there are changes to the law or any
guidance issued by a supervisory authority such as the ICO.